Terms and Conditions

Matsidiso Shoes 

Matsidiso Shoes is a business in the shoe industry that markets and sells shoes and leather goods and bags.


Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of email. Matsidiso Shoes makes use of The Courier Guy and Pargo for delivery of parcels.

Parcels can be tracked on https://www.thecourierguy.co.za/tracking_home.php for parcels sent with The Courier Guy and https://pargo.co.za/track-trace/ for parcels sent via Pargo.


Export Restriction

Please inquire at admin@matsidiso.com for full details on exports and international shipping.


Return and Refunds policy

The provision of goods and services by Matsidiso Shoes is subject to availability.  In cases of unavailability, Matsidiso Shoes will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee. Please see website returns and shipping policy for full details.


Customer privacy policy

Matsidiso Shoes shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:



Payment options accepted

Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Matsidiso Shoes bank account, the details of which will be provided on request


Credit card acquiring and security

Credit card transactions will be acquired for Matsidiso Shoes via PayGate (Pty) Ltd who are the approved payment gateway for First National Bank. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.  


Customer details separate from card details

Customer details will be stored by Matsidiso Shoes separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za


Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).



Matsidiso Shoes takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods


Country of domicile

This website is governed by the laws of South Africa and Matsidiso Shoes chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 98 Bofors Circle, Epping Industria 2, Cape Town, 7460



Matsidiso Shoes may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company information

This website is run by Matsidiso Shoes (PTY) Ltd based in South Africa trading as Matsidiso Shoes and with registration number 2017/362197/07 and Jinae Heyns and Christiaan Heyns (Directors/Owners)


Matsidiso Shoes - Contact details

Support : admin@matsidiso.com / info@matsidiso.com

Support:  +27 65 819 2406